click and collect icon

Smart Lockers Click & Collect

An autonomous
and queue-free experience

Connect online sales with immediate physical pickup in-store or at strategic locations — reducing waiting times, last-mile costs and operational friction. Transform your store into an autonomous exchange hub and extend its commercial availability beyond traditional opening hours.

TALK TO AN EXPERT
Smart lockers for click and collect in a retail store
THE CHALLENGE

OMNICHANNEL CREATES STORE CONGESTION

As online sales grow, physical stores face new operational pressure. Orders prepared for pickup compete with checkout queues, staff workload increases, and last-mile shipping costs impact margins.

CORE OPERATIONAL CHALLENGES
01

High costs associated with last-mile delivery and in-store handling

01

Manual handover of online orders that interrupts store staff

01

Dependence on the store as the only delivery point

01

Limited pickup hours tied to store opening times

THE SOLUTION

Smart Locker Ecosystem for Click & Collect

Automate pickup and return flows for online orders, eliminating manual management and freeing store teams to focus on selling. Fully integrated with your e-commerce and management systems, the ecosystem extends commercial hours, enables new pickup points and delivers an agile, autonomous omnichannel experience.

Smart Lockers transform Click & Collect into an active sales channel inside the store — expanding pickup availability and increasing the profitability of every online order.

EXPRESS SELF-SERVICE
PICKUP

Turn every order into a seamless, self-service experience that increases conversion and reinforces your omnichannel strategy.

More sales capacity,
without more staff

Automate order handover and allow store teams to focus on customer engagement rather than operational handling.

24/7 STORE EXTENSION

Expand purchase and pickup opportunities beyond physical opening hours through façade lockers and strategic access points.

Real-time control
and traceability

Monitor orders, pickups and returns with full visibility, reducing incidents and improving operational efficiency.

Integrated omnichannel
experience

Connected to your sales platforms and store systems, the ecosystem automates delivery and pickup without relying on manual coordination.

Applications

Smart Locker Applications for Click & Collect in Retail

BENEFICTS & STATS

Measurable omnichannel profitability

Connected locker hubs transform last-mile delivery from fragmented routes into consolidated, autonomous and traceable exchanges.

-47%

Cost reduction associated with failed deliveries

+55%

Increased omnichannel conversion and recurrence

-63%

Manual tasks in store and warehouse

-33%

Urban traffic and CO2 emissions

SUCCESS STORIES

"We have successfully maintained our usual quality standards while operating a fully unattended dining space, ensuring strict cold chain control and full product traceability. Our model adapts seamlessly to the rhythms of students and academic staff at the University of Vic."

Innovation Manager

At Boris 45

"We went from manual lack of control to total traceability. Now we know who used which device, when, and in what condition it was returned. Material losses have disappeared."

Dani Altarriba

Operations Manager at ID Logistics

"Invisible logistics was an unaccounted operational burden, quietly consuming valuable team time. By automating personal and corporate parcel deliveries, we have removed daily disruptions and enabled our reception team to concentrate on genuinely value-adding activities."

Head of Facilities & Corporate Services

At T-Systems

start now

Optimize your delivery, pickup and exchange processes with our Smart Lockers Ecosystem