Columat Smart Systems S.L. seeks differentiation within its sector, and therefore has decided to implement an integrated quality management system. This system, in accordance with the ISO 9001:2015 quality standard, involves the entire company.
Scope: Manufacturing of intelligent systems and project management, encompassing everything from the initial analysis of the specific needs of each project to the adaptation and delivery of the proposed solution.
Our policy aims to fulfill the following points:
- Providing quality services with continuous improvement to meet the demands of citizens and be competitive within the sector to achieve the complete satisfaction of our clients.
- Ensuring compliance with all applicable quality regulations and any other additional requirements to which our corporation voluntarily subscribes.
- Continuously improving the effectiveness of the Quality Management System and the level of satisfaction provided to users through clearly defined and controlled processes. To achieve this, it is essential to understand the needs and requirements of our clients at all times and to equip our workplaces with the tools for monitoring, measuring, and analyzing processes.
- Our objectives are based on increasing user satisfaction and ensuring that we receive no complaints or grievances. We aim to fully meet the expectations of our clients regarding our services and products.
- We will define annually the objectives and goals necessary to guarantee compliance with the commitments established in this policy and those requested by our stakeholders.
- We will provide the essential resources for the implementation and control of the Quality System, as well as for the improvement of its processes.
- Quality will always be subject to continuous improvement. We will use difficulties as learning opportunities and make every effort to identify their root causes to prevent their recurrence.
- Management requests the collaboration and commitment of all staff members of the company, so that we may embrace this Quality Policy, with each individual taking responsibility for the quality of their work and compliance with what has been established.
