Columat powers Paack’s Smart Lockers network:

Scaling to 1M monthly orders.

End-to-end services for deploying locker infrastructure

Columat Operational Services cover the entire lifecycle of a locker deployment, from initial consulting and system design to installation, integration and long-term operational support.

OPERATIONAL SERVICE

FROM PROJECT DESIGN TO DAILY OPERATIONS

Through a structured deployment process, our teams guide each project from the initial definition of the use case to the ongoing operation of the system.

This approach allows organizations to deploy locker infrastructure as a managed operational solution rather than a standalone product.

SERVICE LIFECYCLE

A structured deployment process

Columat supports each project through a four-stage service model designed to ensure successful implementation and long-term system performance.

01

Consulting & Solution Design

Before deployment, our team analyzes the operational requirements of the project and defines the optimal system configuration. 



Typical activities:

Use case and operational analysis

Locker configuration definition

Site and location assessment

Infrastructure planning

02

Development & Integration

The platform is configured and integrated with the operational systems used by the organization. The goal is to ensure that locker infrastructure becomes part of the client’s ecosystem.


Typical activities:

Platform configuration and customization

Integration with enterprise systems

Workflow automation setup

System testing and validation

03

Installation & Onboarding

Columat manages the physical deployment of locker infrastructure and ensures that operational teams are ready to use the system.

Typical activities:

Locker installation and commissioning

Hardware and connectivity setup

Operational testing

Team training and onboarding

04

Customer Success
& Technical Support

The platform provides real-time visibility into locker status, usage activity and operational events, ensuring full traceability of every exchange across the network.


Typical activities:

Preventive and corrective maintenance

Incident management and technical support

Usage dashboards and performance analytics

Monthly reporting and operational insights

Continuous optimization and improvement recommendations

05

Monitoring & Traceability

The platform provides real-time visibility into locker status, usage activity and operational events, ensuring full traceability of every exchange across the network.

Typical activities:

Real-time monitoring of locker infrastructure

Tracking of deliveries, pickups and exchanges

Incident detection and operational alerts

Full traceability of user actions and system events

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Optimize your delivery, pickup and exchange processes with our Smart Lockers Ecosystem