Below, we analyze the use of smart lockers with temperature from a regular customer:
Columat: Hello and welcome! We are joined by Ana, a regular user of a retailer that has our smart temperature-controlled lockers in the store. Ana, tell us a little about your experience with this service.
Ana: Hi guys! I'm delighted to be here with you. The refrigerated pick-up point has been a real relief for me. I've always been a busy person, and finding time to shop in-store was sometimes a challenge. But since I discovered this service, my shopping problems have completely disappeared.
Columat: That sounds great, Ana. Could you explain, for those who are not familiar with smart temperature lockers, how they are used?
Ana: It's very simple. I simply place my order online through the store's website. Then, I select which pick-up point I want to receive my order at and choose a time when I can pick it up. Once I arrive at the store, I go directly to the pick-up area, enter a numerical or QR code that was provided to me in the confirmation email and that's it! The refrigerated cabinet opens and I find my products fresh and ready to go.
Columat: Is there any specific aspect that surprised you or really impressed you?
Ana: I am surprised, in a bad way, by how few people are in the habit of using pick-up points. Let me explain: the other day I went into the store to pick up my order and there was a very long queue at the checkout. Seeing this scenario, I am surprised that people do not use other alternatives, such as smart pick-up points, which literally deliver the package to you in less than 10 seconds. In addition, the temperature is maintained properly, so I can be sure that my food will be in good condition when I pick it up.
Columat: You're absolutely right, Ana! Although it's also true that more and more people are using these smart solutions, there is still a lot of work to be done in the world of last mile logistics.
Is there any particular product for which you prefer to use this refrigerated collection point service?
Ana: Yes, definitely. I love buying fresh produce like fruits, vegetables, meats, and dairy products. Before, I sometimes worried that these products would spoil if I couldn't pick them up quickly in the store. But with the refrigerated pick-up point, I don't have to worry about that anymore. Plus, I save time by not having to go all over the store to find what I need.
Columat: It seems that you have found a perfect solution for all the problems you had when making your purchase. Would you recommend this service to other customers?
Ana: Without a doubt! I have been recommending this service to my friends and family ever since I discovered it. It has really improved my shopping experience and made my life easier. I can't stop raving to everyone about how convenient and efficient it is.
Columat: We are very pleased that you are so satisfied with our refrigerated pick-up service, Ana! Thank you for sharing your experience with us today.
Ana: Thank you! I am happy to share my experience. I really appreciate what you do and how you make shopping easier for me and other customers!
Columat: Thanks again, Ana! We look forward to providing you with continued excellent service in the future!
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