Smart lockers and the end of deliveries to neighbours

Smart lockers and current affairs

In the age of smart lockers and online shopping, receiving packages at home is an integral part of many people's daily lives. When we are not at home to receive a package, we often turn to our neighbours or nearby shops to do the kind gesture of accepting delivery on our behalf. However, this act is under threat due to increasing complaints from users that have led to delivery companies facing fines that can reach up to 140,000 euros.

Cooperation between neighbours, a common practice for years, has been a convenient solution to avoid the frustration of missing an important delivery or having to pick up a package at a post office. When a trusted neighbour receives our package in our absence, it saves us time and hassle. However, this community practice is being questioned and sanctioned for privacy and data protection reasons.

The Spanish Data Protection Agency (AEPD) is the entity in charge of ensuring privacy and data protection in Spain. Lately, it has started taking measures against the delivery of packages to unauthorized third parties, even if those third parties are our neighbors. The reason behind this action is concern for the security and privacy of the recipients' personal data.

This is where collection points come into play. With the installation of a smart locker, it is not necessary for a third party to receive the package.

How to use?

The process is simple: the delivery person delivers the package at the collection point and the user goes to pick it up when they can, without worrying about being away from home and with maximum security and privacy.

This way, the user does not have to worry about being at home for the delivery or about a neighbor or business taking responsibility for the package in their absence.

This way, you can avoid fines and breaches of the law, as well as providing maximum convenience when receiving your packages.